Our Policies
A few things to know before we get gifting! 🎀
We want your gifting experience to be simple, fun, and stress-free. Here's what you can expect when working with Oh, That's Perfect!
Personalized Gift Concierge Fee
After reviewing your gift request, we'll follow up by email with your Personalized Gift Concierge Fee. This fee must be paid before we begin creating your personalized gift concept.
Gift Concept and Approval
Once your concierge fee is received, we'll create a personalized gift concept for you to review. We will get your approval before purchasing any gifts.
Gift Budget and Payment
Once our gift concept is approved by you, we'll let you know how to submit your gift budget. Your gift budget is separate from the Personalized Gift Concierge Fee and is used solely for purchasing your approved gifts.
Unused Gift Budget
If we don't use your entire gift budget, no worries! Any unused funds will be returned to you once your gift is complete.
Returns and Exchanges
Because each gift is selected specifically for your recipient, any returns or exchanges will be handled by the client directly or with the retailer. We will provide any available receipts or order information needed to make the process as easy as possible.
Changes and Cancellations
We understand that plans can change! If you need to cancel your gift request, please contact us as soon as possible. Once the Personalized Gift Concierge Fee has been paid, it is non-refundable. Any unspent gift budget will be returned to you.
Delivery and Pickup
Pickup is always complimentary! If you prefer delivery, we're happy to arrange it when available. Delivery fees will vary based on location and will be confirmed with you in advance.